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Terms and conditions

Information about your arrival and departure

The rooms and apartments are available on the day of arrival from 2:00 pm!

If you arrive earlier, you are welcome to change your clothes in our sauna area and start your free time activities.

If you arrive after 18.00, we ask for timely announcement.
For short-term single use of a booked double room, the total price will be charged.
On the day of departure the rooms / apartments are available until 10 o'clock.


We know from experience that children are easily ill and therefore recommend that you take a travel insurance. Quite simply you can take a travel insurance

Cancellation policy

With the confirmation of the reservation you agree with our cancellation conditions.

A free cancellation is possible no later than 3 months before the agreed date of arrival.

In case of cancellation at a later date, cancellation is possible, subject to the following cancellation fees:

  • 3 months to 1 month before the arrival date
    40% of the total arrangement price 
  • 1 month to 1 week before the arrival date
    70% of the total arrangement price 
  • in the last week before the day of arrival or in case of no-show
    100% of the total arrangement price

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